Milano Courier Services – Privacy Policy

Effective Date: October 20, 2025

Milano Courier Services (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of the personal information you provide. This Privacy Policy explains what information we collect, how we use it, and your choices regarding communications.

1. Information We Collect

When you use our website, services, or communicate with us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and delivery addresses

• Opt-in Information: Consent to receive SMS or email messages from Milano Courier Services

• Service Information: Delivery details, service requests, and shipment information

• Website Activity: IP address, browser type, pages visited, and other analytics for improving our services

We do not sell, rent, or share your personal information with third parties or affiliates.

2. How We Use Your Information

We use the information we collect to:

• Provide you with service updates, delivery notifications, and customer support

• Send SMS or email messages regarding scheduled pickups, deliveries, and account updates

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

No mobile opt-in or text message consent will be shared with third parties or affiliates.

3. Email and SMS Communications

By providing your email or phone number, you consent to receive communications from us, which may include:

• SMS messages: Pickup and delivery confirmations, service updates, scheduling, billing reminders, and customer support

• Email messages: Promotions, service updates, newsletters, or responses to inquiries

Message frequency may vary.
Message and data rates may apply.
To opt out of SMS messages, reply STOP at any time.
For assistance, reply HELP or visit https://www.milanocourier.com.

4. Consent Methods

We obtain consent to send SMS messages through:

• Verbal confirmation during service requests

• Online booking or contact forms

• Paper forms submitted at our offices

5. Data Sharing and Security

• We do not sell or share SMS consent or personal information with third parties.

• We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

• Only employees or contractors who need your information to provide services have access to it.

6. Opt-Out and Access

You may:

• Opt out of SMS or email communications at any time by replying STOP or contacting us directly

• Request access, correction, or deletion of your personal information by contacting us at:
  📧 info@milanocourier.com
  📍 Serving the New England area

7. Third-Party Services

We may use third-party services for website analytics, email delivery, or payment processing. These services are bound by strict privacy obligations and do not have permission to use your personal information for marketing purposes.

8. Changes to This Privacy Policy

Milano Courier Services may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our website or services constitutes acceptance of any changes.